Privacy Policy

Last Updated: [10/8/2026]

At Don Dulce, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with Don Dulce.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment information
Information you provide when contacting our customer support team
Your marketing and communication preferences

We may also automatically collect certain information when you browse our website, including your IP address, browser type, device information, pages visited, and website interactions.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Send order confirmations and shipping updates
Respond to customer enquiries
Provide customer support
Improve our website, products, and services
Understand how customers use our website
Prevent fraud and protect our website
Send promotional communications where you have chosen to receive them
Comply with applicable legal and regulatory requirements

We only use your personal information for purposes that are reasonably necessary for operating and improving our business.

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you emails about:

New products
Special offers
Promotions
Don Dulce news
Events and collaborations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Please note that you may still receive essential communications relating to your orders, such as order confirmations, delivery updates, or important customer service messages.

4. Payment Information

Payments made through our website are processed using secure third-party payment providers.

Don Dulce does not generally store your complete credit or debit card details on our own systems.

Your payment information is handled according to the privacy policies and security practices of the relevant payment provider.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic
Improve website performance
Provide relevant marketing and advertising
Understand how visitors interact with our website

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect how some parts of our website function.

6. Third-Party Services

We may use trusted third-party service providers to help operate our business and website.

These may include providers for:

Payment processing
Website hosting
Ecommerce services
Shipping and delivery
Email marketing
Analytics
Customer support
Advertising and marketing

These providers may have access to information only when necessary to provide services to us and are expected to handle your information securely and appropriately.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, fulfil your orders, process payments, provide customer support, or comply with legal obligations.

We may also disclose information where required by law, legal proceedings, or a valid request from a government or regulatory authority.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymise it.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for certain uses of your information
Opt out of marketing communications
Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the details below.

11. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

12. Links to Other Websites

Our website may contain links to third-party websites, services, or social media platforms.

Don Dulce is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.